Refund policy

 

Your purchase is subject to the Sonsie terms of service on sonsieskin.com as of the date of your purchase.

If for any reason you are not happy with your purchase from Sonsie, contact us within thirty (30) calendar days from the delivery date to request a return or exchange.

Products requested to be returned must be in unused condition. The packing slip must be provided with any return. Product requested to be exchanged must be minimally used.

To return a product, email contact@sonsieskin.com to arrange for a Return Merchandise Authorization (RMA). Returns cannot be accepted without an RMA number. RMA numbers allow us to track returns, and without an RMA number we cannot track that we have received a return from you and this can delay refunds. We are not responsible for lost or stolen packages.

Original shipping costs are non-refundable. You are responsible for the return shipping and handling charges, which will not be refunded.

To prepare your return package, please write your RMA number on this packing slip.

Ship your Return to:

Sonsie Skin Inc.
121 Venture Ct.
Nicholasville, KY 40356

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 1-2 weeks of our office receiving your return, and a credit will automatically be applied to your credit card or original method of payment. Please allow two (2) billing cycles for the credit adjustment to appear on your credit card statement.

SALES MERCHANDISE IS FINAL SALE AND IS NOT ELIGIBLE FOR RETURNS OR EXCHANGES