FAQs
About Sonsie
Sonsie is deeply shaped by the iconic Pamela Anderson, whose authentic, minimalist approach to beauty is central to the brand’s ethos. As co-founders and creative forces, Pamela—alongside Marie von Behrens-Felipe—brings a shared commitment to self-acceptance and natural beauty to everything we do.
“Beauty is the freedom to be yourself.” - Pamela Anderson
To learn more about the Sonsie vision, visit our About Us page.
We believe beauty isn't something to chase—it's something to come home to. When you embrace your authentic self, you uncover the radiance that was always there. In a world saturated with excess and unattainable ideals, Sonsie offers a different path—one that champions simplicity, self-acceptance, and the power of authenticity. Beauty should feel natural and effortless.
The luminous quality that emerges when self-acceptance meets self-care; where inner well-being naturally manifests as external vitality. The effortless elegance of nurturing one's authentic self until it radiates outward—a wholeness of being that attracts others through genuine warmth rather than artificial charm.
Sonsie products are made in the US with globally sourced ingredients and components.
Sonsie is committed to keeping our ingredient lists simple and formulating without ingredients like: sulfates, phthalates and parabens. We are also vegan and cruelty-free.
Yes, Sonsie products are formulated without any animal-derived ingredients to align with our brand ethos. You can learn more about our brand ethos here.
Neither our ingredients nor our finished products are tested on animals.
This can be verified by our Leaping Bunny Certification.
Yes, in so many ways! For example, we are “Certified Plastic Negative” In partnership with Repurpose Global meaning, we offset twice the amount of plastic we use by funding the removal of plastic waste from nature. You can learn more about Repurpose Global and their mission on their website. You can learn more about all the other ways Sonsie is working towards a sustainable future on our Sustainability Page.
All Sonsie products are formulated and suitable for all skin types. They are dermatologically tested and tested safe for sensitive skin. Full ingredient lists are available on each product page. If you have any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.
Yes, Sonsie is considered “Safe for Sensitive Skin” and this claim is supported by completing an HRIPT (Human Repeat Insult Patch Test) with no signs of irritation based on individuals who have self-perceived sensitive skin and completed
Our co-founder, Marie von-Behrens Felipe, has used Sonsie throughout her pregnancy. Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, we recommend sharing our ingredient list with your healthcare providers for review before usage.
Yes! Sonsie is for everyone.
We are continually innovating and improving existing products mindfully, without rushing, keeping what’s best for people and the planet in mind. You can keep up to date on new launches by following us on social or joining our newsletter here.
Our Products
Sonsie is all about honesty, simplicity, and giving you the freedom to just be you. We prioritize gentle, effective ingredients that work across all skin types and concerns with a focus on sensitive skin. Plus, every product is vegan, cruelty-free, and designed to support your skin's natural barrier. Mindful essentials.
Sonsie’s routine is designed to be simple, effective, and kind to your skin. Here is our recommended
routine:
- Cleanse – Begin with the Cleansing Mousse: a gentle daily foam cleanser powered by 1% Ginger Root Extract and 0.3% natural Bisabolol to soothe, decongest, and protect sensitive
skin. - Hydrate – Follow with our Super Serum, a hydrating treatment with 4% Niacinamide to strengthen the skin barrier and 2% Mountain Pepper Extract to calm redness, and support
your skin’s natural balance. - Moisturize – Finish with the Multi Moisture Cream, a hydrating moisturizer enriched with
12% Glycerin and 0.5% Hyaluronic Acid to deeply hydrate, soften fine lines, and lock in
lasting moisture. This nourishing blend supports a balanced, resilient complexion. - Soften – Apply the Basic Balm as the final step. Formulated with 25% Bio‑Based Squalane
and 1% Hydrating Peptide Complex, this nourishing balm smooths and plumps lips while
leaving a subtle glossy sheen
- Morning & evening, massage 2–3 pumps of Cleansing Mousse onto damp skin, rinse, and pat skin slightly dry.
- Follow with 1 pipette of Super Serum on damp skin.
- Seal everything in with a thin layer of Multi Moisture Cream.
- Apply Basic Balm to lips anytime for moisture and shine.
- Daily Face Moisturizer
- Apply a small amount to skin as the last step in your skincare routine before SPF and/or makeup. - Daytime mask
- Distribute evenly across clean skin. Wait 20 minutes. Rub excess into skin. - Overnight Mask
- After cleansing and applying your nighttime skincare routine, distribute a moderate layer evenly across skin. Let absorb overnight.
powered by skin-quenching ingredients designed to deliver long-lasting hydration and support a
healthy skin barrier. Two standout actives include:
- 12% Glycerin – A powerful humectant that helps prevent moisture loss, soothe the skin, and reinforce the skin barrier.
- 0.5% Hyaluronic Acid – Helps attract and retain water in the skin, reducing the appearance of fine lines and keeping skin plump and hydrated.
This glycerin-rich formula is also infused with skin-loving ingredients like squalane, shea butter, crambe abyssinica seed oil, bisabolol, and prickly pear extract—all working together to soften, soothe, and visibly improve the skin over time.
You can learn more about all of our product ingredients here.
Apply to lips generously throughout the day and before bed.
designed to smooth, plump, and deeply hydrate—leaving lips soft, glossy, and nourished. Its key ingredients include:
- 25% Bio-Based Squalane – Delivers long-lasting hydration while nourishing and softening dry lips.
- 1% Hydrating Peptide Complex – A blend that visibly enhances lip volume, softness, and moisture over time for fuller-looking lips
This balm also features skin-supportive ingredients like sunflower seed wax, Portulaca Pilosa extract, and vitamin E to lock in moisture and boost overall lip health.
You can learn more about all of our product ingredients here.
Like all skincare, Sonsie recommends using the products in a certain period of time. Each product is tested for a shelf life, meaning, before opening the product lasts a certain amount of time, usually 2 years. More importantly, each item is marked with a Period After Opening (PAO) symbol on the packaging, which indicates how long the product remains safe and effective after opening (typically shown as a number followed by “M,” like “12M” for 12 months).
To get the most out of your Sonsie products:
- Store them in a cool, dry place away from direct sunlight.
- Avoid introducing water into jars or containers.
- Use clean hands or tools when applying.
Yes. Sonsie products are formulated to be gentle and suitable for all skin types—including sensitive and acne-prone skin. For example, our Super Serum contains 4% Niacinamide and 2% Mountain Pepper Extract, two ingredients known to calm inflammation, reduce redness, and support the skin barrier—key for managing breakouts. We also avoid harsh active that can cause irritation and diminish the skin barrier. Our entire lineup is designed with skin sensitivity in mind, making it a safe and effective choice for those prone to acne.
Sonsie follows the reduce, reuse, recycle principals when it comes to our primary packaging. We also believe in responsible sourcing and constant innovation when it comes to packaging.
Reduce: Our first approach is to reduce the amount of plastic in our products. We start by designing our products with as little plastic as possible. It’s hard to get around components like caps and pumps using plastic, but we opt for glass and aluminum where we can. We are also certified plastic negative in partnership with Repurpose Global, meaning we recover (literally pick up) 2x as much plastic as we use in our products.
Reuse: We then prioritize reusing materials, by using post-consumer resin.
Recycle: We’ve partnered with Pact, to offer recycling for hard-to-recycle components that are commonly found in beauty. Learn more about our Pact partnership or recycle your empties here.
Paper: When it comes to our paper we use only FSC-certified paper.
We source our ingredients from trusted suppliers around the world to ensure the highest quality, safety, and efficacy. Each ingredient is carefully selected for its proven performance and is rigorously tested to meet our standards.
Orders
After you place your order, you will receive an order confirmation and shipping confirmation email. If you have any additional questions, feel free to reach out to us at contact@sonsieskin.com.
Please reach out to us immediately at contact@sonsieskin.com if you would like to edit or cancel your order. Our fulfillment center processes orders quickly and we will do our best to accommodate your request.
Double-check that the billing address and zip code were entered correctly. You can also login to your Sonsie account and update payment details on the page. For additional assistance, please email us at contact@sonsieskin.com.
We accept most major credit and debit cards.
Shipping & Returns
We currently ship to all 50 states in the United States. We also partner with Passport Shipping to provide Sonsie to Mexico, Canada, AUS/NZ, Japan, Singapore, South Korea, the UK and most countries in Europe. If you don’t see Sonsie available in your country, please get in touch with us at hello@sonsieskin.com to let us know where to come next!
Yes, we ship to the UK & certain states in the EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.
In the United States, tax will be added separately at checkout, where applicable. Outside the United States, taxes and duties are included in our prices and we will show them to you transparently at checkout. You will NOT be charged separate tax and duties upon receipt of your Sonsie order.
Our fulfillment center processes orders quickly. Generally we expect to have your order shipped from our fulfillment center within 1–2 business days of placing your order.
In the United States, standard shipping will generally arrive within 3 to 5 business days, and priority will arrive within 2 business days. Outside the United States, shipping times vary by location, generally from 7 – 15 business days. Passport Shipping will provide you a transparent tracking portal for your international package. We are working hard to implement a more expedited international shipping option, but don’t have one available at this time. Due to COVID-19 precautions and the current shipping environment, your package may take longer than expected to process and ship. We appreciate your patience.
After your order ships, you will receive an email with your tracking number.
We accept return on sales in the United States. In the United States, you may return the product in its original condition to us within thirty (30) calendar days from the delivery date for a refund or exchange. Products returned or exchanged must be unopened in their original packaging, and in unused condition. This includes original packaging and plastic seal. The original invoice and or packing slip must be provided with any return. International sales are all final sale only. We do not accept international returns.
To arrange a return, please review our return policy and email contact@sonsieskin.com.
We are aware that sometimes unfortunate issues happen with orders, like a product being lost or stolen. We are not responsible for lost or stolen items; please contact the carrier and provide your tracking number.
Sonsie does not currently accept gift cards.
Contact Us
For press or social media inquiries, please contact us at hello@sonsieskin.com.
For sales inquiries, please contact us at contact@sonsieskin.com.
For all other questions, please contact us at contact@sonsieskin.com.