Last updated on June 22, 2023
Your purchase is subject to the Sonsie terms of service on SonsieSkin.com as of the date of your purchase.
In the United States, ff for any reason you are not happy with your purchase from Sonsie, you may return the product in its original condition to us within thirty (30) calendar days from the delivery date for a refund or exchange.
Products returned or exchanged must be unopened in their original packaging, and in unused condition. This includes original packaging and plastic seal. The original invoice and or packing slip must be provided with any return.
To return a product, email firstname.lastname@example.org to arrange for a Return Merchandise Authorization (RMA). Returns cannot be accepted without an RMA number. RMA numbers allow us to track returns, and without an RMA number we cannot track that we have received a return from you and this can delay refunds. We are not responsible for lost or stolen packages.
Original shipping costs are non-refundable. You are responsible for the return shipping and handling charges, which will not be refunded.
To prepare your return package, please write your RMA number on the packing slip that was included with your Sonsie order.
Ship your Return to:
Sonsie Skin Inc.
121 Venture Ct.
Nicholasville, KY 40356
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 1-2 weeks of our office receiving your return, and a credit will automatically be applied to your credit card or original method of payment. Please allow two (2) billing cycles for the credit adjustment to appear on your credit card statement.
SALES MERCHANDISE IS FINAL SALE AND IS NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
INTERNATIONAL MERCHANDISE IS FINAL SALE AND IS NOT ELIGIBLE FOR RETURNS OR EXCHANGES.